CALL CENTERS MONITORING for CUSTOMER SATISFACTION and TELEMARKETING (NO SURVEYS)
QA7 and InTone technology uses advanced voice analytics to monitor quality and scans all ongoing calls in your call center to identify those with special problems (customer stress does not go down or even go up), in real time or immediately after.
Statistics show that for every 100 calls a Call Center receives, 1 to 5 are poorly answered. Random listening to calls is therefore very ineffective and the alternative of waiting for the customer to complain is simply not a valid option in today's competitive market.
Alerts can be sent via a graphic indication on the supervisor's screen, SMS or even automatically connecting the administrator to the ongoing call.
By integrating the QA7 Technology SDK into the call center solution, administrators can receive immediate alerts when a call is not handled correctly.
QA7 offers a standardized set of measurements to properly assess agent performance and customer satisfaction, automatically and with minimal consumption of hardware resources. The aggregated data is used for automatic report generation and standardization of your KPI (Key performance indicators).